Chillino Sessions

Scheduling policies

Climbers have to be 16 years and older to be able to join and schedule. You can schedule your sessions all at once or a few at a time. Please keep the following expiration terms in mind when booking your package:

A package of 3 sessions is valid for 2 months after purchase.
A package of 6 sessions is valid for 5 months after purchase.
A package of 10 sessions is valid for 8 months after purchase.
Please make sure to have all your sessions scheduled within the valid time frame after purchasing. We create our signup sheet on a first-come-first-serve base. Therefore, please allow 21 days for scheduling in some cases.

Re-scheduling, cancellation and refund policies

Purchased packages are non-refundable and non-transferable. You may reschedule any session until 5 days before (120hrs) the day it is scheduled – please re-schedule until no later than Tuesday morning 7.00am. Later requests for re-scheduling cannot be honored.